Q1. What if I need support on creating my books?
A. We are here to help. Please start the process by
clicking the Contact Support link on the upper right side of the web
page. Please be very specific and provide all the details that you can.
Include a phone number if you need a call back (Premium Members only).
Q2. Do you have a Total Office Manager® export or interface?
A. We don't. This is a high priority for us though.
Q3. Do you have a QuickBooks® export?
A. We don't have a QuickBooks interface or export. We will very likely offer that later.
Q4. Can we use the website when we don’t have an internet connection?
A. There is no offline mode. Since it is a website, you need internet access.
Q5. Can we export our flat rate books?
A. There is no way to export the books. We do plan to offer that in the future. We also
plan to build a dedicated app that will be able to show the flat rate books (hopefully without an internet connection).
Q6. Can we print our flat rate books?
A. Yes you can print your books. On the Flat Rate Books page click PDF to create a PDF and then print it.
Q7. How do I change the labor rate for the entire book?
A. If each task has a labor item, you would change the price of that Labor Item
in the Item Master List. When you change the properties of a Task Item, you are changing that item
globally, so all Tasks will be changed. The only exception is when you "lock" the price using the Lock button.
Q8. If I change the properties of an item within a task, are all tasks updated?
A. Yes. The only exception is when you "lock" the price using the Lock button.
Q9. If I change the properties of an item in a Task, using the
Task Item list at the bottom of the Task page, are all other tasks that use that item changed as well?
A. Yes. You cannot change the properties of an item only within a single task.
Q10. Do you have pictures of parts that we can use?
A. No. We are working to obtain the legal rights to some.
Q11. Do I have to add items to a task?
A. No. You can simply enter a price for each "Price Level".
Q12. Why do some of my tasks have numerous price levels and others don’t?
A. Tasks may appear in more than one book (for Premium Members). When viewing the details of a task, you will see all the price levels from all books that include that task.
Q13. How do you set the global labor rate?
A. We do not have a “Global Labor Rate”. Let’s recap how prices are determined in Black Belt Flat Rate.
The task’s Retail Price field is the result of adding up the Retail Prices of all items and labor associated with that task (if any).
Tasks are not required to have items or labor. You can enter a Retail Price manually. Other Column pricing can be entered manually
or calculated automatically using multipliers.
Users set up as many columns for price options as they wish, per book. Examples can include Regular, Overtime, Preferred, and more.
These columns appear on each task within that book.
The columns include a name and a multiplier. There is a default column called Regular with a multiplier of 1.0. The other columns
have their own multiplier. Column prices are determined by multiplying the Retail Price of the task by each column’s multiplier.
Example: Consider a motor replacement with a retail price of $500.00. You have a column called “Overtime” with a multiplier of 1.5.
The “Overtime” Retail Price will be $750.00.
When building a task, you will see each of the columns you have created. The prices within these columns are the Retail Price
multiplied by the column’s multiplier. You may also simply enter prices directly into the Price field for each column. These
prices can be “locked” against being automatically calculated (like when the retail price changes).